Paper, Rock, Scissors?


Clear communication is critical in projects of any size. Dr. Troy Achong states, “communication may be bigger than the project” (Laureate Education, n.d.). This week’s blog assignment shows us three different forms of communication, email, voicemail, and face-to-face. It was evident that as we moved from email to face-to-face the effectiveness increased. Does this mean that any information should be communicated face-to-face? Of course not, simple statements or questions could easily use an email to communicate properly. However, in this example, the message displayed some need for important data, which requires face-to-face contact.


The biggest problem with emails is because the reader may not understand how things are phrased. Was that sarcasm? Is he or she mad? What document does the person want? These are all examples on how emails can lead the reader down another path. Dr. Stolovitch states, “ambiguity kills, be precise” (Laureate Education, n.d.). Jane is not specific enough with the report being requested from Mark. The bottom line, email, is a great tool, but we should show caution with when to use it and when not to.


Just by adding an actual voice to the message the listener does not have to question the tone being relayed. Voice takes out the uncertainty to a message. We still end up questioning that report Jane may be requesting, but at least the tone does not derail the information. The other problem with using this form of communication is due to the importance of the information. What if Mark doesn’t check his voicemail frequently? Time may be wasted if he doesn’t know a message exists.


The face-to-face message was similar to the voicemail, but it contains one important factor. The face-to-face allows Mark to ask questions if he is confused on what report Jane is requesting. It also gives Jane the satisfaction that she knows Mark received the message and is working on getting the information out. One important thing Jane must do is “document oral communication” (Laureate Education, n.d.). Proper documentation of all forms of communication is critical for any project manager.


Laureate Education (Producer). (n.d.). Communicating with stakeholders [Video file]. Retrieved from

Laureate Education (Producer). (n.d.). Practitioner voices: Strategies for working with stakeholders  [Video file]. Retrieved from

Multimedia Program: “The Art of Effective Communication


2 responses to “Paper, Rock, Scissors?

  1. iglesiasj

    I like that you mentioned the tone of the voice mail. One thing that I will point out about Emails is that they should always be written and read in a monotone toned style. This way there is no confusion and the email wont be taken the wrong way. It was good to read your post and see things from another’s perspective to catch things “tone” that i may have forgotten about.


  2. I’m looking forward to following your blog.

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